Return & Warranty Policy
At House of Pickle PH, we are committed to providing genuine, high-quality pickleball equipment. Please read our return and warranty policy before making a purchase.
Returns
Returns are accepted only if the item is received damaged, defective, or incorrect.
To be eligible for a return:
- You must notify us within 48 hours of receiving your order.
- The item must be unused and in its original condition.
- All original packaging, accessories, and proof of purchase must be included.
Once your request is reviewed and approved, we will provide instructions for the return process.
Warranty Coverage
Our paddles are covered only for manufacturing or factory defects, subject to the warranty terms of the respective brand.
Examples of factory defects may include:
- Structural defects caused during manufacturing
- Delamination or bonding issues not caused by misuse
- Manufacturing defects affecting normal play
Each warranty claim is subject to inspection and approval by House of Pickle PH and, when applicable, the manufacturer.
Warranty Does Not Cover
The warranty does not cover:
- Normal wear and tear
- Cosmetic scratches, chips, or paint wear
- Damage caused by impact, abuse, or misuse
- Cracks resulting from hitting the ground, fences, or other hard surfaces
- Heat damage from leaving the paddle in direct sunlight or inside vehicles
- Water damage or improper cleaning
- Damage caused by unauthorized modifications or repairs
- Cosmetic damage resulting from removing edge tape
- Damage caused by improper storage or handling
Warranty Claim Process
To submit a warranty claim, please contact us with:
- Order number or proof of purchase
- Photos and/or videos clearly showing the issue
- A brief description of the defect
Approved claims may be repaired, replaced, or credited at the discretion of House of Pickle PH and the manufacturer. Our team will review your claim and may request additional information before making a decision.
Shipping
Customers are responsible for return shipping costs unless the item received is incorrect or confirmed to have a factory defect.
Need Help?
If you have any questions regarding returns or warranty coverage, feel free to contact the House of Pickle PH team. We’re always happy to assist you.